Terms and Conditions

Last Updated: 19 June 2026

Welcome to MarkaBay (“Company”, “we”, “our”, or “us”). By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• You are legally capable of entering into binding contracts.
• All information you provide is accurate and complete.

2. Products

We sell mobile phone accessories and related products.

We make every effort to display product descriptions, specifications, colors, images, and details accurately. However:

• Actual product colors may vary depending on device screens.
• Product packaging may differ from displayed images.
• Minor design or manufacturing variations may occur.

We reserve the right to discontinue any product at any time without notice.

3. Pricing

All prices displayed on our website are shown in the selected currency and are subject to change without prior notice.

Prices displayed on our website include only the product price and any charges explicitly stated during checkout.

Customers are solely responsible for:

• Customs duties
• Import taxes
• VAT/GST
• Local government fees
• Clearance charges
• Handling fees
• Any other charges imposed by local authorities or carriers

We are not responsible for reimbursing or paying any such fees.

4. Order Acceptance

All orders are subject to review and acceptance.

We reserve the right to:

• Refuse any order
• Cancel any order
• Limit quantities purchased
• Request additional verification before processing

An order confirmation email does not constitute final acceptance of your order.

5. Order Cancellation

Customers may request cancellation within 2 hours of placing an order.

Approved cancellations within this period will be subject to a 15% cancellation fee.

Refund Amount:

Refund = Total Order Value minus 15% Cancellation Fee

After 2 hours, orders may enter processing or fulfillment and can no longer be cancelled.

6. Incorrect Orders

Customers are responsible for ensuring all order details are correct before submitting an order.

If an incorrect item, color, model, address, phone number, or other information is entered:

• The customer must notify us within 2 hours of placing the order.
• After 2 hours, modifications may not be possible.

If no correction request is received within the 2-hour period:

• The order will be processed exactly as submitted.
• We shall not be responsible for customer errors.
• No refund, replacement, or compensation will be provided for incorrectly ordered items.

7. Shipping Delays

Estimated delivery times are provided for convenience only.

Actual delivery times may vary due to:

• Customs inspections
• Carrier delays
• Weather conditions
• Public holidays
• Political disruptions
• Transportation issues
• Force majeure events

We are not liable for delays beyond our reasonable control.

8. Intellectual Property

All content on this website, including:

• Logos
• Graphics
• Product images
• Text
• Designs
• Branding
• Website layout

is the property of MarkaBay and protected under applicable intellectual property laws.

Unauthorized use is prohibited.

9. Limitation of Liability

To the maximum extent permitted by law:

We shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Loss of profits
• Loss of business
• Loss of data
• Shipping delays
• Customs delays
• Import restrictions

Our maximum liability shall not exceed the amount paid for the purchased product.

10. Force Majeure

We shall not be responsible for failure or delay caused by events beyond our control, including:

• Natural disasters
• Pandemics
• War
• Government restrictions
• Transportation disruptions
• Internet outages
• Labor strikes

11. Governing Law

These Terms shall be governed by and interpreted according to the laws applicable in our operating jurisdiction.

12. Contact Information

For any questions, concerns, or support requests, customers may contact us through:

Email: markabayone@gmail.com

WhatsApp: +44 7782830465