Refund and Returns Policy

Last Updated: 19 June 2026 

Please read this policy carefully before placing an order.

General Policy

All sales are final.

We do not offer:

• Returns
• Exchanges
• Refunds for change of mind
• Refunds for incorrect purchases made by customers 

Damaged Items

We only provide replacements for products that arrive damaged.

To qualify for a replacement, customers must:

1. Contact us within 48 hours of delivery.
2. Provide clear photographs of:

• The damaged product
• Product packaging
• Shipping label

3. Provide a continuous unboxing video clearly showing:

• Sealed package condition before opening
• Entire unboxing process
• Damage visible upon opening

Failure to provide sufficient evidence may result in rejection of the claim.

Replacement Approval

If the claim is approved:

• A replacement product will be shipped.
• No additional shipping charges will apply.

No Return Required

For approved damaged-item claims:

·         Customers are not required to return the damaged product.

·         We reserve the right to request additional evidence before approval.

Situations Not Covered

Replacement requests may be rejected if:

·         No unboxing evidence is provided.

·         Damage appears caused after delivery.

·         The claim is submitted late.

·         Product misuse is evident.

·         Normal wear and tear is involved.

Wrong Product Ordered

If a customer orders the wrong item, model, color, or variation and fails to notify us within 2 hours:

·         No refund will be issued.

·         No replacement will be provided.

·         No compensation will be offered.

Cancellation Refunds

Orders cancelled within 2 hours are eligible for a refund after deduction of a 15% cancellation fee.

After 2 hours, orders cannot be cancelled.

Contact

Email: markabayone@gmail.com
WhatsApp: +44 7782830465